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Migration

Number Porting: Keeping the Numbers Your Customers Know

What number porting is, what to gather before you start, and how to avoid downtime.

Migration5 min read

What porting means

Porting transfers your existing phone numbers from your current carrier to a new provider. Your customers keep dialing the same number.

Prepare these details

To avoid delays, have the following ready:

  • A recent bill from your current carrier.
  • The account number and service address on file.
  • A list of every number you want to move.
  • Authority to make changes on the account.

Avoiding downtime

Porting is scheduled in advance and usually completed without interrupting service. Testing the new system before the port date keeps the cutover smooth.

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Tell us about your team and how calls should be handled. We will put together a tailored plan.