Frequently asked questions

Instead of running a phone system on equipment in your office, a cloud phone system is hosted remotely and delivered over your internet connection. Your team uses desk phones, computers, and mobiles, and settings are managed in a web console.

In most cases, yes. Number porting moves your current business numbers to the new system. Timing depends on your current provider and the type of numbers you have, and we coordinate the process during onboarding.

Not necessarily. Compatibility depends on the phone models you own and the platform selected. During planning we review your existing handsets and recommend which can be reused and which may need replacing.

Call quality depends on a stable connection with enough bandwidth for your number of concurrent calls. As a general guide, plan for roughly 100 kbps of upload and download per active call, plus headroom for other traffic. We confirm requirements during a network review.

Timelines vary with the size of the organization, the number of numbers to port, and hardware needs. A typical small office can be planned and cut over in a matter of weeks. A phased approach is used for larger or multi-location organizations.

Support arrangements are defined in your agreement. Typical support includes help during onboarding plus ongoing assistance for administration, changes, and troubleshooting. Specific response times and coverage are confirmed in your quote and contract.

We can supply recommended business phones, conference units, and headsets as part of a solution. You are also welcome to use compatible devices you already own where the platform supports them.

Yes. A cloud platform is well suited to multi-location organizations. Extensions, schedules, and greetings can be organized per location while administrators manage everything from one place.

Security depends on the platform and how it is configured. We plan deployments around sensible practices such as secure credentials, appropriate permissions, and encrypted connections. Specific compliance questions are addressed with the platform's documentation during planning.

Cloud phone systems are typically priced per user, per month, with additional considerations for hardware, optional features, and implementation. Because requirements vary, we provide a custom quote after a short consultation.