Cloud PBX
A phone switch that lives in software, not your back room
A cloud PBX does the job of a traditional switch — extensions, routing, voicemail — without the on-site hardware. Here is what each piece does.
Core capabilities
What a cloud PBX includes
Auto-attendants (IVR)
A greeting and menu answers inbound calls and routes callers by department, extension, or business hours.
Extensions
Each user or device gets an extension for internal dialing, with voicemail, forwarding, and apps attached.
Ring groups
A call can ring several people at once so a team can cover a department without a single point of failure.
Call forwarding
Send calls to a mobile, a colleague, or an outside number based on schedule, caller, or busy and no-answer rules.
Business-hour routing
Behave differently during working hours, after hours, weekends, and holidays with clear greetings and next steps.
Voicemail
Deliver messages to email with playback and forwarding, and use team boxes where several people share a line.
Central management
One console for the whole organization
Administrators manage users, greetings, schedules, and routing from a web console instead of programming a switch.
- Add or remove users as your team changes
- Update greetings and menus in minutes
- Set per-location schedules and routing
- Manage multiple offices from one place
Console preview
- Extensions
- 42
- Ring groups
- 5
- Auto-attendants
- 2
- Locations
- 3
Illustrative console summary, not a live interface.
See how a cloud PBX fits your call flows
Share how calls should be handled today and we will map out the routing, menus, and groups that make sense.