Feature library
Features are organized by category. Availability depends on the platform and plan, and is confirmed during planning.
Category
A configurable menu answers inbound calls, plays a friendly greeting, and directs callers based on their selection. Menus can branch by department, extension, or business hours so callers reach the right team without a receptionist.
Ring groups distribute a call to several people at once, while call queues hold callers with music or messages until a team member is free. Together they reduce missed calls and help busy teams stay responsive.
Forwarding rules can follow schedules, callers, or busy/no-answer conditions. Teams can send calls to a mobile device when away from the desk and back to the office line when they return.
Start a conference directly from a desk phone or softphone to include colleagues, clients, or partners. Capacity may vary by plan.
Queues, agent routing, and reporting can be extended for inbound and outbound call teams. Contact center features are typically licensed separately from standard business seats.
Category
Softphone apps for desktop and mobile let staff make and receive business calls from anywhere, with the same number and consistent voicemail, history, and contacts.
Category
Voicemail is delivered to a chosen email inbox with playback and read options, so staff can review messages from a computer or phone and forward them when needed.
Texting from a business number keeps conversations in one place and gives customers a familiar way to reach you. SMS availability depends on the selected plan and region.
Category
On-demand and automatic recording helps teams review conversations and onboard new staff. Recording should always be used with the notices your organization and local law require.
Dashboards summarize inbound and outbound activity, peak periods, and answered calls. Reports help managers plan staffing and spot trends over time.
Where supported by the platform, calls can be transcribed and summarized to reduce note-taking. Availability, storage, and consent requirements vary and are confirmed during planning.
Category
Porting moves your current numbers to the new cloud phone system, so customers keep the number they know. Timing depends on the current carrier and number type; porting is coordinated during onboarding.
Display caller details, log calls automatically, and open records on incoming calls. The exact catalog of supported integrations depends on the platform selected and is confirmed during planning.
Extensions, schedules, and routing can be organized per location while administrators keep a single view of the organization, making it simpler to add offices or move staff.
Tell us how your team works and we will recommend the right mix.