Match the phone to the role
A busy receptionist needs different tools than someone who occasionally makes calls. Choose based on how the phone will be used rather than specifications alone.
Features that matter
Consider these as you compare models:
- Number of line keys for reception or shared lines.
- Display size and clarity for menus and contacts.
- Handset and speakerphone quality for open offices.
- Power over Ethernet (PoE) support to simplify cabling.
- Expansion modules for high-call roles.
Do not forget headsets
For anyone on calls all day, a comfortable headset improves both call quality and working comfort more than upgrading the phone itself.